Contact Center Management and Operation
Labbik offers integrated services for managing and operating call centers according to flexible operating models
This includes full or partial operation, from the entity’s headquarters or through Labbik operational centers, while adhering to the highest standards of quality, governance, and service continuity
The service includes
Managing the daily operations of call centers
Supervising work teams and monitoring performance
(SLA) Commitment to performance indicators and service levels
Improving the user experience and increasing operational efficiency