Contact Center Platform
Qmax is a fully integrated cloud-based contact center platform designed to manage all customer interactions across multiple channels
High efficiency, artificial intelligence, and flexible, scalable operation
Qmax system components
Voice call management
Receive an unlimited number of calls
Intelligent Call Distribution (ACD)
Control panels and real-time reports
Customizable IVR
Call recording
No Busy Lines
Qmax Smart Reply Agent
An AI-powered smart response agent provides immediate, round-the-clock responses, analyzes customer inquiries, delivers accurate answers, and seamlessly forwards complex requests to the appropriate staff.
Multiple channels
Multi-channel call centers
Voice calls
WhatsApp Business
social media channels
Ticketing system
All channels on one screen
Ticketing and Reports Management
An integrated system for managing reports, complaints, and beneficiary requests, enabling entities to track cases, improve response, and enhance service quality
Advantages :
– Registering and tracking complaints and reports
– Case classification and prioritization
– SLA and Escalation Management
– Linking tickets to all channels
Reports and control panels
Upgrading reporting systems and redefining analytics
Our reporting and analytics platforms don’t just display charts and graphs of random data; they go further, providing accurate and actionable insights presented through a simplified and visually appealing interface. Our analytics and reporting system allows you to incorporate your organization’s performance indicators and generate fully customized reports tailored to your operational and administrative needs, supporting informed decision-making and enhancing performance efficiency with confidence and clarity
– Operational performance reports
– Staff Reports
– SLA compliance monitoring
– Real-time reports
تصدير (PDF – Excel – CSV)
Labbik Telecom is leading the future of smart contact centers and business process outsourcing (BPO) services in Oman, through advanced cloud technologies, AI-powered platforms, and a professional team that makes a real difference in performance and customer experience.
Contacts
Sultanate of Oman – Muscat – Al Khuwair – Doha Al Adab Street
24555999
info@labbik.om